haibazi Frequently Asked Questions

Creating an account on haibazi takes less than two minutes. Visit the haibazi Login page, click the registration option, fill in your name, email address, mobile number, and preferred currency (BDT), then verify your mobile number via OTP. Once verified, your account is active and you can make your first deposit immediately.

haibazi requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of document submission.

To reset your haibazi password, go to the haibazi Login page and click "Forgot Password". Enter the email address linked to your account and you will receive a password reset link within a few minutes. If you do not receive the email, check your spam folder or contact support@haibazi for assistance.

No — haibazi strictly allows one account per person. Registering multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support@haibazi immediately to have it resolved.

To permanently close your haibazi account, email support@haibazi with the subject line "Account Closure Request" from the email address registered on your account. Our team will process the closure within 48 hours. Please ensure you have withdrawn any remaining balance before submitting the request, as funds in a closed account may not be recoverable.

To deposit via bKash on haibazi, log in, navigate to the Deposit section, select bKash as your payment method, enter the amount in BDT, and follow the on-screen prompts to complete the transaction through your bKash app or USSD menu. Deposits via bKash are processed instantly and funds appear in your haibazi wallet within minutes.

Nagad deposits on haibazi are processed instantly in most cases. Once you authorise the payment through your Nagad account, funds are credited to your haibazi balance within 1–5 minutes. If a deposit has not appeared after 15 minutes, please contact support@haibazi with your transaction reference number for a prompt resolution.

The minimum deposit on haibazi is ৳200 BDT for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit, though very large transactions may require additional identity verification.

The minimum withdrawal on haibazi is ৳500 BDT for all payment methods including bKash, Nagad, and Rocket. There is no processing fee charged by haibazi on standard withdrawals, though your mobile money provider may apply their own transaction charges. Withdrawals are processed within 24 hours Bangladesh Standard Time (BST, UTC+6).

Most haibazi withdrawals to bKash, Nagad, and Rocket are completed within 1–24 hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1–3 business days depending on the receiving bank's processing schedule. If your withdrawal is pending for longer than 24 hours, contact support@haibazi with your withdrawal ID.

haibazi does not charge any platform-level fees on deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, and Rocket may apply their own standard transaction charges as per their individual fee schedules. We recommend checking your mobile money provider's current fee structure before initiating large transactions.

As a general rule, haibazi processes withdrawals back to the same payment method used for the original deposit. This policy exists to prevent money laundering and protect player funds. If you no longer have access to your original deposit method, please contact support@haibazi to discuss the available options for your specific situation.

haibazi offers a wide range of cricket betting markets including match winner, top run scorer, top wicket taker, total runs (over/under), innings scores, and live in-play betting. Bangladeshi players can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international matches featuring the Bangladesh Tigers — all priced in BDT.

Yes — haibazi is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete range of slots, live dealer games, cricket betting, and account management features directly through your phone's browser with no app download required. The mobile interface is designed to work well on lower-end devices common in Bangladesh.

All slot games on haibazi are provided by certified third-party studios including Pragmatic Play, NetEnt, and Microgaming, and use independently audited Random Number Generator (RNG) technology to ensure fair outcomes on every spin. Return-to-Player (RTP) percentages for each game are published within the game information panel.

haibazi offers a full suite of live dealer games powered by Evolution Gaming and Ezugi, including Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and Andar Bahar. All live tables are streamed in HD video with real dealers in real time. Bet limits range from ৳50 up to high-roller tables accepting bets in the thousands of BDT.

Triple on haibazi is a fast-paced arcade-style game that challenges players to match three identical symbols across a grid for instant payouts. The game features a simple interface ideal for mobile play, quick rounds, and adjustable bet sizes starting from ৳20 BDT. It is particularly popular among players who prefer shorter sessions compared to traditional slot gameplay.

Crazy 777 on haibazi is a classic three-reel slot inspired by vintage fruit machines, featuring iconic 7s, bells, and cherry symbols — a nod to the traditional arcade slot experience. The game offers straightforward mechanics with no complex bonus rounds, making it a great choice for players who enjoy the nostalgic feel of old-school slot machines with modern BDT betting support.

haibazi offers a welcome bonus to all newly registered players who make their first qualifying deposit. The exact bonus amount and percentage are displayed on the haibazi Casino promotions page at the time of registration, as offer details may be updated periodically. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement on haibazi specifies how many times you must bet the bonus amount before the associated winnings become eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing bonus-derived winnings. Wagering requirements and eligible games are detailed in the bonus terms at the time the offer is claimed.

Yes — haibazi offers free spins as part of specific promotions, deposit bonuses, and seasonal campaigns. Free spins are typically credited to selected slot games such as those from Pragmatic Play. Any winnings earned from free spins are subject to the wagering requirements stated in the relevant promotion's terms. Check the haibazi Casino promotions page for current free spin offers.

Most bonuses on haibazi, including the welcome bonus, can only be claimed once per player. Ongoing reload bonuses, seasonal promotions tied to events like Eid, Pohela Boishakh, or IPL season, and loyalty rewards may be available for repeat claims within the rules of each individual offer. Attempting to claim a one-time bonus multiple times using duplicate accounts is a violation of our Terms and Conditions.

Your current bonus balance and wagering progress are visible from your haibazi account dashboard under the Promotions or Bonuses section after completing haibazi Login. The tracker shows the total amount wagered, the amount remaining to clear the requirement, and the expiry date of the bonus. If you have questions about a specific bonus, email support@haibazi with your account details.

haibazi uses industry-standard 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held in segregated accounts separate from operational funds. The platform undergoes regular security audits, and all game outcomes are generated by certified RNG systems. haibazi is committed to providing a secure and fair gaming environment for all players in Bangladesh.

The minimum age to register and play on haibazi is 18 years old. This requirement is strictly enforced through our KYC identity verification process. Any account found to be held by a person under 18 will be immediately suspended and all associated funds may be forfeited. haibazi has a zero-tolerance policy for underage gambling.

To self-exclude from haibazi, email support@haibazi with the subject line "Self-Exclusion Request" from your registered email address. Specify the exclusion period you want — options include 30 days, 60 days, 90 days, 6 months, 1 year, or permanent closure. Self-exclusion is processed within 24 hours BST and cannot be reversed during the active exclusion period.

You can set a daily, weekly, or monthly deposit limit on haibazi by logging in and navigating to the Responsible Gaming section of your account settings, or by emailing support@haibazi. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions. Deposit limits are available in BDT and apply across all payment methods.

If you feel your gambling is no longer under control, act immediately — do not wait. Email support@haibazi with the subject "Urgent — Responsible Gaming" and our team will prioritise your request. You can also activate a cooling-off period or full self-exclusion the same day. haibazi encourages all players to read our dedicated Responsible Gaming page for practical self-assessment tools and guidance on maintaining healthy play habits.

haibazi collects only the personal data required to operate your account, process payments, and comply with identity verification requirements. All data is stored on encrypted servers and is never sold to third parties for marketing purposes. For a full breakdown of what data is collected, how it is used, and your rights as a player, please review the haibazi Privacy Policy page.