Responsible Gaming at haibazi

The minimum age requirement of 18 years applies to every player on haibazi, regardless of the type of game — whether cricket betting, slot machines, live dealer tables, or any other product offered on the platform. Age verification is carried out as part of our Know Your Customer (KYC) process, and accounts will remain restricted until age has been confirmed through a valid government-issued identity document.

We take underage gambling extremely seriously. If haibazi has reason to believe that a registered account is held by a person under the age of 18, the account will be suspended immediately and all pending withdrawals will be frozen pending investigation. Any winnings accumulated by an underage player may be forfeited in accordance with our Terms & Conditions.

Advice for parents and guardians in Bangladesh: If you share a device with minors, please ensure that your haibazi account credentials are kept private. Use device-level parental controls to restrict access to gambling websites. Never share your haibazi Login details with anyone under the age of 18.

Self-exclusion is one of the most effective tools available to players who feel that gambling is having a negative impact on their lives. haibazi offers both temporary and permanent self-exclusion options. Once a self-exclusion request is processed, it cannot be reversed until the chosen exclusion period has fully elapsed.

To activate self-exclusion on haibazi, contact our support team at support@haibazi with the subject line "Self-Exclusion Request". Please include your registered account email address and the exclusion period you are requesting. Our team will process your request within 24 hours Bangladesh Standard Time (BST, UTC+6).

Setting a deposit limit is one of the simplest and most practical steps you can take to manage your gaming budget on haibazi. Deposit limits allow you to cap the total amount of Bangladeshi Taka (৳) that you can deposit into your haibazi account within a defined time window, regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or a supported bank transfer.

haibazi offers three types of deposit limits:

• Daily Deposit Limit: A cap on the maximum amount you can deposit within any 24-hour rolling period;
• Weekly Deposit Limit: A cap on the maximum amount you can deposit across any 7-day rolling period;
• Monthly Deposit Limit: A cap on the maximum amount you can deposit within any 30-day rolling period.

To set or adjust your deposit limit, log in via haibazi Login, navigate to your account settings, and select the responsible gaming section. Alternatively, you can request a limit to be set by emailing support@haibazi.

Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day waiting period from the date of the request. This cooling-off window is designed to prevent impulsive decisions made during a losing streak or an emotionally charged session. The 7-day rule cannot be waived or shortened under any circumstances.

A time-out is a short-term account suspension designed for players who want to take a brief break from haibazi without committing to a longer self-exclusion period. Time-outs are useful if you feel you are playing more than you intended, if you have had an unusually long session, or simply if you want to step back and reassess your gaming habits.

The following time-out durations are available on haibazi:

• 24-Hour Time-Out: A one-day suspension, useful after an unexpectedly long session or a period of frustration;
• 7-Day Time-Out: A week-long pause that gives you space to reflect on your recent activity without a long-term commitment;
• 30-Day Time-Out: A full month away from the platform, ideal if you are going through a stressful period in life and want to ensure gambling does not become a coping mechanism.

During any active time-out period, your haibazi account will be inaccessible. You will not be able to log in, make deposits, withdraw funds, or place bets. Any funds already in your account will be safely held and will remain available for withdrawal once the time-out period expires and you regain access.

To activate a time-out, email support@haibazi with the subject line "Time-Out Request" and specify your desired duration. A time-out cannot be cancelled before its scheduled end date. If you need a longer break than 30 days, please refer to the self-exclusion options described in Section 2.

Problem gambling can develop gradually and is not always easy to recognise, especially when you are in the middle of it. haibazi encourages all players to regularly self-assess their gambling habits. The following warning signs may indicate that gambling is becoming a problem rather than a recreational activity.

The following table summarises all responsible gaming tools currently available to haibazi players in Bangladesh. All tools are free to use and can be activated by contacting our support team at support@haibazi or through your account settings after completing haibazi Login.

If you feel that gambling is having a negative impact on your life, your relationships, or your finances, speaking to a professional is a courageous and positive step. haibazi encourages all players experiencing gambling-related difficulties to seek support — both from our dedicated team and from relevant professional organisations.

For players in Bangladesh, the following types of support are available:

• haibazi Support Team: Contact us at support@haibazi to activate responsible gaming tools, discuss your account, or request a self-exclusion or time-out. All communications are handled confidentially.
• Mental Health Professionals: Seek guidance from a qualified psychologist or counsellor in Bangladesh who specialises in behavioural addictions. Your primary care physician can provide a referral.
• Community Support: Speak to a trusted family member, friend, or community leader. Social support is one of the most powerful factors in recovering from problem gambling.
• Financial Counselling: If gambling has created financial difficulties, a qualified financial adviser or debt counsellor can help you create a recovery plan and negotiate with creditors.

haibazi does not profit from problem gambling. We actively monitor unusual betting patterns and may proactively contact players who show signs of distress. If you receive such a communication from our team, please take it seriously — it is sent out of genuine concern for your wellbeing.

Responsible gaming is not an afterthought at haibazi — it is a core principle that shapes how we design our platform, train our staff, and interact with our players across Bangladesh. We believe that a sustainable, enjoyable gaming environment requires genuine commitment from the operator, not just a checkbox on a compliance list.

haibazi implements responsible gaming measures at every stage of the player journey: from the age verification check at registration, to the deposit limit prompts during onboarding, to the automatic flagging of accounts that display patterns associated with problem gambling. Our staff receive training in recognising and responding to signs of gambling harm, and we maintain clear internal procedures for escalating concerns.

We are committed to:

• Never marketing our products to individuals who have self-excluded or who are known to be under 18;
• Providing all responsible gaming tools free of charge to every registered player;
• Responding to all responsible gaming requests within 24 hours Bangladesh Standard Time;
• Continuously reviewing and improving our responsible gaming framework in line with best practices;
• Ensuring that haibazi is never used as a financial solution — all of our promotional content clearly states that gambling carries risk and should be treated as entertainment;
• Maintaining a platform that is fair, transparent, and safe for all adults aged 18 and above in Bangladesh.

Gaming should be an enjoyable leisure activity. If it ever stops being enjoyable, haibazi is here to support you in regaining control. Remember: you set the limits, and we enforce them.