haibazi Privacy Policy

haibazi collects personal data from players in Bangladesh through several means: directly when you register an account or contact support, automatically as you interact with the platform, and from third-party payment processors when you make deposits or withdrawals. The categories of data we collect are as follows.

Registration and Account Data

When you create a haibazi account via the haibazi Login page, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (to verify the 18+ age requirement);
• Residential address in Bangladesh (district, city, postcode);
• Mobile phone number, including the network (bKash, Nagad, Rocket, or other);
• Email address;
• Username and encrypted account password.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) verification process, we may collect copies of the following documents:

• National Identity Card (NID) or passport;
• Proof of address documents such as a utility bill or bank statement dated within 90 days;
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of the registered bKash or Nagad account in your name).

Financial Transaction Data

When you deposit or withdraw funds through bKash, Nagad, Rocket, Upay, or a supported bank, haibazi records transaction reference numbers, amounts in ৳ BDT, timestamps, and the payment method used. Full payment credentials (PINs, card numbers) are processed exclusively by our payment partners and are never stored on haibazi servers.

Platform Usage Data

haibazi automatically collects data about how you interact with the platform, including:

• IP address and approximate geographic location (country and region);
• Device type, operating system, and browser version;
• Pages visited, games played, session duration, and betting history;
• Login timestamps and account activity logs.

Communication Data

If you contact haibazi support via email or live chat, we retain a record of that correspondence, including the content of your messages, your email address, and the date and time of contact. This data is used to resolve disputes, improve service quality, and maintain compliance records.

haibazi uses your personal data only for the purposes described below. We process personal data on the basis of contractual necessity (to provide the platform services you have requested), legal obligation (to comply with applicable regulations), and legitimate interest (to operate and improve the platform responsibly).

haibazi will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as required by applicable law. You may withdraw consent for promotional communications at any time by updating your account preferences or by contacting support@haibazi.

haibazi does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Personal data is shared only with the categories of recipients listed below, and only to the extent strictly necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, haibazi shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. These providers operate their own privacy policies and data security measures. haibazi is not responsible for the data handling practices of external payment processors once data has been transmitted for the purpose of completing a transaction.

Game Technology Providers

The casino games available on haibazi are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised game session data for the purposes of game performance monitoring and fair play certification. haibazi does not share personally identifiable information such as your name, NID, or address with game providers.

Legal and Regulatory Authorities

haibazi may disclose personal data to law enforcement agencies, courts, or regulatory bodies if required to do so by a valid legal obligation, court order, or lawful request. In such cases, haibazi will disclose only the data specifically requested and will notify the affected player where legally permitted to do so.

Fraud Prevention and Security Partners

haibazi may share limited technical data (such as IP addresses and device fingerprints) with fraud prevention and cybersecurity service providers for the purpose of detecting and preventing unauthorised access, money laundering, and other fraudulent activity on the platform.

haibazi uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to provide core platform functionality, improve the user experience, and analyse platform performance. This section explains what cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the haibazi platform to function. They maintain your login session, store your account preferences, and protect against cross-site request forgery (CSRF). Essential cookies cannot be disabled without significantly impairing the platform experience. No personal data stored in essential cookies is shared with third parties.

Analytics Cookies

haibazi uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical performance can be improved. Analytics data is aggregated and does not identify individual players by name, email, or National Identity Card number.

Preference Cookies

These cookies remember settings you have chosen on the haibazi platform, such as your preferred language (English) and notification preferences, so you do not need to reconfigure them on each visit.

Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies stored by specific websites. Please note that disabling essential cookies will prevent certain haibazi features — including staying logged in — from working correctly. Clearing your browser's cookies will log you out of your haibazi account and reset any stored preferences.

haibazi implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and haibazi servers is encrypted using Transport Layer Security (TLS). The padlock icon in your browser address bar confirms that your connection to haibazi is secure;
• Password Hashing: Account passwords are never stored in plain text. haibazi uses a strong one-way cryptographic hashing algorithm to store password data, meaning that even internal staff cannot read your password;
• Access Controls: Access to player personal data within the haibazi organisation is restricted on a need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations;
• Payment Data Isolation: Full payment credentials such as bKash PINs, bank account passwords, and card numbers are processed exclusively by our PCI-compliant payment partners and are never transmitted to or stored on haibazi servers;
• Security Monitoring: haibazi maintains logs of account access and platform activity for the purposes of detecting and responding to security incidents. These logs are retained for a defined period and are accessible only to authorised security personnel.

While haibazi applies rigorous security measures, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their haibazi account and to enable any available two-factor authentication features. You should notify haibazi immediately at support@haibazi if you believe your account has been compromised.

Player data is stored on servers located in data centres that meet recognised industry security standards. haibazi does not transfer personal data outside of its operational infrastructure to jurisdictions with materially weaker data protection standards without implementing appropriate safeguards.

As a player using the haibazi platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support@haibazi. haibazi aims to respond to all data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that haibazi holds about you. Upon a verified request, we will provide a summary of your account data in a readable format;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name and address, you may also update certain fields directly within your account settings after completing haibazi Login;
• Right to Erasure: You may request the deletion of your personal data. haibazi will fulfil erasure requests where there is no overriding legal obligation to retain the data. Please note that certain financial and KYC records may be subject to mandatory retention periods under applicable regulations and cannot be deleted on request during those periods;
• Right to Restrict Processing: You may request that haibazi restrict the processing of your personal data in certain circumstances — for example, while a disputed data accuracy issue is being investigated;
• Right to Data Portability: Where haibazi processes your data on the basis of your consent or contractual necessity, and by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent: Where haibazi processes your data based on your consent (for example, for promotional email communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal;
• Right to Object: You may object to haibazi processing your personal data where the basis for processing is our legitimate interest. We will cease processing unless we can demonstrate compelling legitimate grounds that override your objection.

To exercise any of the rights above, please send a written request to support@haibazi from the email address registered to your haibazi account, clearly stating the right you wish to exercise and the specific data concerned. haibazi may ask you to verify your identity before fulfilling a data rights request to ensure that personal data is not disclosed to an unauthorised party.

haibazi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

When personal data reaches the end of its applicable retention period, haibazi will either securely delete the data using industry-standard erasure methods or anonymise it so that it can no longer be linked back to an individual player. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.

If you close your haibazi account, your account profile will be deactivated immediately. However, certain data categories — particularly financial records and KYC documents — will be retained for the mandatory periods specified above in compliance with applicable regulations, even after account closure.

haibazi reserves the right to update or amend this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised effective date displayed at the top. For significant changes that materially affect how your personal data is processed, haibazi will make reasonable efforts to notify registered players by email or through an in-platform notification prior to the change taking effect.

Your continued use of the haibazi platform following the publication of a revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with an updated policy, you should cease using haibazi and may request account closure and data deletion by contacting support@haibazi.

We encourage you to review this Privacy Policy periodically to stay informed about how haibazi is protecting your personal data. All previous versions of this policy are available on request from our support team.